Bedingungen und Konditionen

Zuletzt aktualisiert: Mai 1, 2023

These Terms and Conditions ("Agreement") govern your use of esim.guru ("Website") provided by Esim.guru ("we," "us," or "our"). By accessing or using our Website, you agree to be bound by this Agreement. If you do not agree to these terms, please refrain from using our Website.

1. Acceptance of Terms

By accessing and using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement.

2. User Obligations

• Compliance: you agree to comply with all applicable laws, regulations, and this Agreement while using our Website.
• Personal Information: you are responsible for providing accurate, complete, and up-to-date information when required. You shall not impersonate or provide false information about yourself or others.
• You shall not be entitled to set off any of its claims against claims of Esim.Guru, except where the customer’s claims are undisputed or have been confirmed by final court judgment.

3. Intellectual Property

• Ownership: We retain all rights, title, and interest in our Website and its content, including text, graphics, logos, images, videos, and software. You shall not use, copy, modify, or distribute any content from our Website without our prior written consent.
• User Content: If you submit any content to our Website, including comments, reviews, or other materials, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display that content for the purposes of operating and improving our Website.

4. Disclaimer of Warranties

• Our Website is provided on an "as is" and "as available" basis without any warranties or representations, express or implied.
• Content Accuracy: While we strive to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, or reliability of any content on our Website.

5. Limitation of Liability

• Limitation: We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Website or reliance on any information contained therein.
• Third-Party Links: Our Website contains links to third-party websites or resources. We are not responsible for the availability, content, or accuracy of such external sites. 

6. Privacy

Privacy Policy: Our Privacy Policy governs the collection, use, and disclosure of personal information provided by you. By using our Website, you consent to our collection and use of your personal information as outlined in our Privacy Policy.

7. Termination

We reserve the right to terminate or suspend your access to our Website at any time and for any reason, including but not limited to violation of this Agreement or applicable laws.

8. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Latvia. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Latvia.

9. Amendments

We reserve the right to modify or update this Agreement at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website after the changes have been made constitutes your acceptance of the modified terms.

10. Esim.guru engagements

Esim.guru shall use reasonable endeavors to provide Customer quality of service. However,  Esim.guru does not guarantee that the service will not be interrupted, furnished on due time, safe or fault-free.

11. Device compatibility

It is the customer's responsibility to ensure that the device is eSIM compatible and network-unlocked. By checking “I have an eSIM compatible and network-unlocked device” for proceeding with the purchase, the customer is held responsible for this information. As device compatibility may depend on the carrier and country of origin, the customer must check the list of eSIM compatible devices provided at the checkout. The eSIM compatibility list is not exhaustive, meaning that there might be newly announced eSIM compatible devices that have not yet been added.

12. Registration for using Esim.Guru services

The customer must accept the general terms and conditions to use Esim.Guru services. The client gives directly, or by the intermediary of the service provider (Hotel, Travel Agency…), on the web browser under www.esim.guru the following information: First Name Last Name Address (billing address) Email address.

13. Refund/cancellation/modification policy

Please note that all payments and refunds are handled by our partners, as we are only responsible for curating the best offers available in the market.

Payments

• Payment Processing: When you choose a deal on our Website, you will be redirected to our partner's payment processing system to complete the transaction. All payment details and information are securely handled by our partners.
• Payment Terms: The payment terms, including accepted payment methods, currency, and payment deadlines, are determined by our partners. Please refer to their specific terms and conditions for more information.

Refunds

• Refund Eligibility: Since we do not handle payments directly, any requests for refunds or returns must be directed to our partners from whom you made the purchase.
• Refund Process: Our partners have their own refund policies and procedures. You should review their policies to understand the eligibility criteria, refund process, and any applicable fees or charges.
• Disputes and Inquiries: If you encounter any issues or have questions regarding refunds, cancellations, or modifications, we recommend contacting our partners directly. They will be able to assist you with any concerns or inquiries.

Cancellations and Modifications

Policy Variations: Each partner may have different cancellation and modification policies, depending on the products or services offered. It is important to review their terms and conditions to understand the applicable policies for your specific booking.

14. Contact Us

If you have any questions, concerns, or feedback regarding these terms and conditions or our Website, please contact us at complaints@esim.guru.